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Help & Service

Frequently Asked Questions My Account Legal Notice Imprint Terms and Conditions Data Protection Instructions of Withdrawal Order Tracking Cookies Return Shipments Order Search

Return shipment request

Just enter your order number, first name and surname to display the order required. To complete the process, send us the details of what you wish to return.

Order number (please enter with leading zeros)*

Please enter valid information.

First name (billing address)*

Please enter information.

Surname (billing address)*

Please enter information.

Security question

Please type in the string of characters into the edit field.*

New string of characters

If the string of characters is not recognisable, please request a new one.

Please type in the exact string of characters into the edit field.

You will shortly receive an email with the personal return shipment number required for return shipments. You will find details about returns in the attachment sent with your invoice/shipping note or in our General terms and conditions.

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